Technical Writer/Copy Writer


  • Verbal and written communication skills, time management and organizational skills, detailed, and organized quick learner

  • Ability to work independently or in a team environment, work with SMEs

  • Skilled in Microsoft Office tools, Adobe Acrobat, FrameMaker, graphics drawing tools such as Visio, Inkscape, and/or Illustrator, TechSmith Camtasia and SnagIt, Wiki (HTML)/SharePoint/CCMS (XML/DITA), worked with Perforce, Salesforce (DCRs), tools written in JavaScript, Agile, GMP

  • Experience using version control systems, document tracking via vTrack database, translation of technical information into easy-to-follow job aids, technical documentation, release notes, including audio and videos

  • Experience in semiconductor/telecommunications and biotechnology industries

  • Project coordination from start to finish and training of new hires


 



PROFESSIONAL EXPERIENCE



 


Associate Technical Writer (Contract), IPS America/Thermo Fisher Scientific (Life Technologies), Carlsbad (Nov 2015 – present) 



  • Set up and update topics via check out/check in for ELISA Assay Kits (Legacy Life Tech, Luminex, and Pierce) based on product manuals and existing content stored in Component Content Management System (CCMS) using SDL LiveContent Architect Publication Manager and XMetal (authoring tool) that use XML using DITA standards in rebranding efforts for Life Sciences>Protein Biology

  • Handle product manual reviews via FileXchange and redlining and approvals, provide packaged files (readmefirst.doc, web, print, redlines, and original PDFs) for Agile DCOs

  • Follow all processes, style guides, templates, and brand guidelines and compile editing standards guidelines for other writers/reviewers

  • Render screen shots with SnagIt and redraw graphics using Inkscape

  • Test and provide feedback using Acrolinx plug-in in XMetal topics

  • Copy content from Word or PDF and paste into XMetaL, tag elements according to content type, as well as update content in v_reuse variable file, which contains variable definitions for content reuse and standardization efforts

  • Publish and release ELISA product information sheets under tight deadlines with exceptional attention to detail and very high degree of accuracy


 


Sr. Technical Writer, Qualcomm, Inc., San Diego (Jul 2005 – Nov 2015)



  • Wrote, edited, and tracked a variety of content from internal job aids and tutorials to high-profile customer facing and internal documentation (test procedures/results, user guides, release notes, technical memos, and applications notes) while applying editing standards and procedures and style sheets for documentation ranging from Word, PowerPoint (including audio and video), Excel, and FrameMaker, Perforce, Camtasia

  • Updated and maintained department templates with implementation and integration of macros for efficiency in documentation processing, lead for internal tool testing

  • Demonstrated multi-tasking exposure in various projects that included updates to Wiki (HTML)/SharePoint pages with content as needed to support multidisciplinary teams and solved DCRs/customer problems related to documentation in Salesforce, and ran queries to generate Agile reports in Excel

  • Provided testing and feedback for tool upgrades of web-based/client version of Agile and web-based database (vTrack) used to maintain work in progress, as well as, high‑profile projects such as, CreatePoint that involved data entry of information used for migration designated to automatically push to customers

  • Updated drawings, sketches, diagrams, and charts using Microsoft Visio, Adobe Illustrator/Photoshop

  • Processed video files (using Camtasia) and audio files (using Audacity and encoder plug-in LANE MP3 for WAV/WMV/MPEG-4 to MP3 conversion) in PowerPoint

  • Organized and consolidated content for easier search of documentation

  • Researched and integrated information into department documentation such as editing standards and procedures, guidelines, job aids, and interviewed SMEs for critical information needed for release note deadlines

  • Prepared and maintained job aid materials, as well as provided training and peer reviews to new and temporary employees, including domestic and international offices


 


 



EDUCATION



 


BS, Business Administration, University of Redlands, Redlands, CA


Coursework, Graphic Communications, Palomar College, San Marcos, CA


Certificate, Computer Information Science, Coleman College, San Diego, CA


 



PROFESSIONAL DEVELOPMENT



 


Business Writing Fundamentals, Lynda.com


Grammar Fundamentals, Lynda.com


Copyediting I and Grammar Lab, UCSD Extension Studies


Good Manufacturing Practice (GMP), ispe.org


 

  • ID#: 117306
  • Location: Fallbrook, CA , 92028

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