Night Auditor

The Night Auditor is responsible for providing consistent excellent service to guests/clients before arrival, upon arrival, from check-in to checkout and efficient balancing of the day's transactions of the entire hotel. This employee will be responsible for registration, checkout, and cashiering, as well as reconciling and posting daily revenue activity.
What you will be doing
Greet and welcome guests upon arrival. Register guests in Reservations/PMS and follow proper check-in procedures.
Thank guests with genuine appreciation and be aware of guests' needs; assist in providing a pleasant experience.
Maintain proper operations of the phone and ensure that all performance standards are being met
Responds quickly to guest requests in a friendly manner. Follows up with guest to ensure satisfaction.
Maintain an understanding of hotel history, services, facility information, and rates and packages.
Follow all department credit /refund policies, including brand guarantee if applicable.
Have thorough knowledge of hotel amenities, company, and local area & attractions.
Responsible for the collection of monies for services rendered during a guest stay including posting and balancing charges and settlements for rooms and other outlets if applicable.
Develop and maintain positive working relationships with others and support team to reach goals.
Inform General Manager or Front Office Manager of any problems that need immediate attention and/or action to allow proper function of shift.
Be present and "on stage" at all times, always available at the front desk.
Must have a positive attitude at all times.
Basic Accounting and Bookkeeping Experience
Ability to work on PMS software.
Ability to communicate satisfactorily with guests, management, and co-workers
High School Degree or Equivalent. Minimum of 1 year experience in a front office role
Must possess a thorough knowledge of the hospitality industry and have sound administrative skills.
Requires good communication skills, both verbal and written.
Must possess basic computational ability.
Must possess basic computer skills
Ability to supervise situations and accomplish goals on a timely basis.
Must be able to work flexible shifts, weekends, holidays, etc. when needed and have regular attendance.
Normal shift is 11pm to 7am.

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