Customer Care Associate
Fallbrook, CA Fallbrook, CA Full-time Full-time $17.
75 - $19.
25 an hour $17.
75 - $19.
25 an hour 16 hours ago 16 hours ago 16 hours ago We've promoted from within and are now seeking another dynamic associate to support our customer service department.
This is the perfect job for you if you like a small office setting and enjoy speaking with customers on the phone.
You are the right person for the job if you possess strong learning skills, especially when it comes to quickly mastering new computer systems.
Job Title:
Customer Service Representative Tier I Summary An entry-level position that works in a high performance, customer-focused team environment to help customers on the phone, by email, or on chat with their payments, account inquiries, and other customer-focused duties.
Essential Duties and Responsibilities include the following.
Other duties may be assigned.
Develop and maintain exceptional knowledge of the company's products and services.
Develop and maintain an excellent understanding of the company's systems and tools.
Confer with customers by telephone, email, and chat to provide the following services (but not limited to):
Provide accurate information about products or services Accurately open and close accounts Accept credit card and checking account payments Update account information accurately and timely Respond to billing inquiries Seek resolution of customer complaints Check to ensure that appropriate changes were made to resolve customers' problems.
Keep accurate records of all customer interactions or transactions.
Required Skills/Abilities:
Proficient use of Microsoft Office Suite Ability to effectively communicate with customers Excellent written and verbal communication skills Detail oriented, well organized, team player Desire to improve processes, provide feedback, and help maintain good policies and procedures.
Education and
Experience:
High school diploma or equivalent At least one year of customer service experience Physical Requirements Prolonged periods sitting/standing at a desk and working on a computer Able to walk up/down a flight of stairs Job Type:
Full-time Pay:
$17.
75 - $19.
25 per hour Shift:
8 hour shift Weekly day range:
Monday to Friday Work setting:
In-person Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
75 - $19.
25 an hour $17.
75 - $19.
25 an hour 16 hours ago 16 hours ago 16 hours ago We've promoted from within and are now seeking another dynamic associate to support our customer service department.
This is the perfect job for you if you like a small office setting and enjoy speaking with customers on the phone.
You are the right person for the job if you possess strong learning skills, especially when it comes to quickly mastering new computer systems.
Job Title:
Customer Service Representative Tier I Summary An entry-level position that works in a high performance, customer-focused team environment to help customers on the phone, by email, or on chat with their payments, account inquiries, and other customer-focused duties.
Essential Duties and Responsibilities include the following.
Other duties may be assigned.
Develop and maintain exceptional knowledge of the company's products and services.
Develop and maintain an excellent understanding of the company's systems and tools.
Confer with customers by telephone, email, and chat to provide the following services (but not limited to):
Provide accurate information about products or services Accurately open and close accounts Accept credit card and checking account payments Update account information accurately and timely Respond to billing inquiries Seek resolution of customer complaints Check to ensure that appropriate changes were made to resolve customers' problems.
Keep accurate records of all customer interactions or transactions.
Required Skills/Abilities:
Proficient use of Microsoft Office Suite Ability to effectively communicate with customers Excellent written and verbal communication skills Detail oriented, well organized, team player Desire to improve processes, provide feedback, and help maintain good policies and procedures.
Education and
Experience:
High school diploma or equivalent At least one year of customer service experience Physical Requirements Prolonged periods sitting/standing at a desk and working on a computer Able to walk up/down a flight of stairs Job Type:
Full-time Pay:
$17.
75 - $19.
25 per hour Shift:
8 hour shift Weekly day range:
Monday to Friday Work setting:
In-person Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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